Our Code of Ethics
- We will maintain the highest standards of integrity in all of our dealings with residents, families, employees and suppliers.
- We will deal honestly, openly and fairly with our residents and their families.
- We uphold the principle of appropriate and adequate compensation for the services provided.
- We will provide adequate, safe and pleasant facilities and service our residents to the best of our ability, having regard for the total physical, emotional and spiritual needs of our residents.
- We respect the rights of our residents as individuals, as set out in the "Commitment to Residents" adopted by ORCA.
- We will employ staff with good moral character and satisfactory experience, competency and compassion.
- We will further ensure that at all times, our staff are courteous and respects the dignity of our residents, their relatives and the general public.
- We will comply with relevant municipal and provincial regulations governing our sector and work toward improvement in regulations to ensure the best interests and well being of our residents.
- We will avoid all conduct or practices likely to discredit the long-term residential care industry.
- back to top
